Proactive, Flexible, Affordable, Managed Solutions

Managed Information Technology Services

Computer Consulting Service understands service

At CCS, we understand this. We also know that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges.

Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We’re here to help you realize the productivity gains and ROI you have been expecting from your computer systems all along.

Managed Services from CCS consists of various service level offerings that provide affordable proactive IT management and support. Utilizing our unique framework for providing managed IT services, CCS provides a range of proactive services designed to optimize your technology investment and maximize the productivity of your people and business.

It's not just about monitoring, that just lets you know something is wrong.

And it’s not just about remote access to your systems to troubleshoot issues.

It's about a proactive preventative approach to IT systems management

This is possible through the use of a series of "Best Practices" that we have developed over years of collective experience.

Best practices for tasks such as:

· Spyware Protection and Removal

· Virus Protection

· Disk Drive Analysis

· Security Patch Management

· Application Usage

· System Auditing

· Backup and Disaster Recovery

· User Policy Enforcement

Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, ac­cess to resources and proactive solutions.

Our technology expertise becomes your competitive advantage.

DID YOU KNOW?
20 million person days per year are lost due to technology failures

A cost that few Businesses can afford. Any business supported by technology should consider both direct & indirect costs.

Proactive IT Management

By maximizing the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail.

As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business.

Consistency creates reliability which results in predictable costs. How many times have you received a bill that you couldn't understand or begin to determine if it was justified?

Consistency is the cornerstone of Managed Services

Managed Service Features

· Site Assessment and Inventory

· Proactive Service

· Management and Status Reporting

· Best Practice Driven

· Automated and Reliable

We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.

Managed Service Benefits

• Reliability

• Security

• Consistency

• Productivity Gains

• Cost Management and Control

• Performance

• Managed Expansion and Growth

Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs

CCS provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price.

CCS uses advanced processes, tools and methodologies, to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into an effective, efficient component of your growing business.

A proactive, preventative approach to IT management.

Let CCS help you realize the productivity gains and ROI you have been expecting from your computer systems all along.

COMPREHENSIVE SERVER MANAGEMENT

Our comprehensive server management keeps your servers running, available and secure.

MULTIPLE SERVICE LEVELS FOR WORKSTATION MANAGEMENT

Our comprehensive Workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality.

Server Service Level Program

· Security Patch Management

SQL Server, Exchange, IIS, OS

· Virus Definition Management

· Backup Management

· Firmware Management

· Service Monitoring and Notification

· Event Log Monitoring

· Disaster Recovery Coverage

Level 1 Service Program

Provides the basic services to keep the workstation secure and notify us of any imminent problems.

· Security Patch Management

· System Log Monitoring

· Virus Protection Management

· Daily System Audits

· End User Support Portal

· Monthly Management Report

Level 2 Service Program

Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation.

· Security Patch Management

· System Log Monitoring

· Virus Protection Management

· Daily System Audits

· End User Support Portal

· Monthly Management Reports

· Application Deployment

· Application Addition and Change Notification

· Hardware Change Notification

· Security Log Monitoring

· Application Log Monitoring

· Security Log Monitoring

· Spy ware Removal and Management

· Bandwidth Usage Tracking

· Asset Management

· Report Generation

· Remote Management

Level 3 Service Program

The ultimate protection to keep critical workstations and users operational.

· Security Patch Management

· System Log Monitoring

· Virus Protection Management

· Daily System Audits

· End User Support Portal

· Monthly Management Reports

· Application Deployment

· Application Addition and Change Notification

· Hardware Change Notification

· Security Log Monitoring

· Application Log Monitoring

· Spy ware Removal and Management

· Bandwidth Usage Tracking

· Asset Management

· Report Generation

· Remote Management

· End User Remote Control

· Desktop Policy Enforcement

· Backup and Disaster Recovery

Proactive IT Management

OTHER SERVICES

• Network security audits.

• Designing, building and installing turn-key systems

• Network design and configuration

• Provide network training on various hardware and software applications

• Offer consultation and hands on support for hardware and software migration

• Documentation of various network information

• Project management

• Installation and support of LAN \ WAN and WLAN connectivity

• Office phone systems & cabling

• Web and email hosting

• Web development

• Software programming

• Wireless connectivity

• VPN and Firewall configurations

• We offer turn key office solutions

• EMR system ( Electronic Medical Records ) paperless office

         And much! much! MORE!

System downtime, viruses, spyware, losses of productivity.... Are the computer systems you rely on to run at home not working consistently and as expected?  These distractions are unnecessary, time consuming and can be very expensive.